Terms and conditions

It is hard to reproduce exact shades and hues of a ceramic glaze under electric light. Every care has been made to ensure that the description and specifications of our products are correct and that the representation of colour is as accurate as the production and photographic process allow. However, I am not to be held responsible for any variation in colour caused by the browser software, mobile phone or computer system used by the customer. Since everything is hand-thrown, each product will be unique and it is part of the concept and design language. There cannot be complained of slight variation in size, shape and colour.

I ship within Denmark.

All prices shown in my webshop are including 25 % Danish VAT (moms) and shipping price will be calculated depending on the size of the package.

Your payment will be deducted from your chosen payment method, when your order has been shipped from my studio. If for some reason your order takes longer to ship, you will get an email.

Guarantee

You have a 24-month warranty when you shop at WWW.MALCHAUCERAMICS.DK, which means that you can get replaced, refunded or a reduction in price, depending on the specific situation around the individual product. It is a requirement that the complaint is justified and that the defect is not caused by misuse of the product or other injurious behaviour. Complaints about defects of the product must take place within two months after the defect is discovered. I will refund reasonable freight costs if the complaint is justified. The product must be sent to: MALCHAU CERAMICS STUDIO, Valdemarsgade 40, 1665 Copenhagen V, Denmark. When returning a product please state what the problem is as detailed as possible to malchau.ceramics@gmail.com

Remember that the product must always be returned in protective packaging, and remember to get a receipt for shipment, so I can refund your shipping costs.

Delivery

As the product is ceramics, these packages are extremely well-wrapped, and therefore larger packing boxes are used to fill the package that protects the product. This results in a higher shipping price, as measured by weight and size. But with this careful packaging you achieve that the pottery is not damaged. All orders are shipped within 1-3 business days from Denmark, if the item is in stock.

Pick-up

You can pick up your purhase at my studio in Valdemarsgade 40, 1665, Copenhagen V, Denmark but only by appointment. If you choose click and collect (pick up in the workshop), you will be notified by e-mail, when your order is ready for pick up with a suggestion for specific dates.

Payment

You can pay with Apple Pay, Visa, Mastercard

MALCHAU CERAMICS uses a verified payment method.